Returns & Refunds
Lawn Addicts aims for your Satisfaction
Shopping with Lawn Addicts you’re sure to receive market leading products backed by our knowledge and experience. If you feel you have purchased the wrong item or made a mistake with your purchase, you can contact us at [email protected]. We will assist you with the advice on the items return based on the below guidelines.
All exchanges and return requests must be supported with proof of purchase. This includes the invoice for all online purchases. This includes
- Change of mind
- Incorrect purchases
If you have changed your mind or made an incorrect purchase, Lawn Addicts is not obligated to provide a refund. We are happy to exchange goods, however return goods must be done at buyer expense and have satisfactory Proof of Purchase
To return any product Lawn Addicts will only excepted if it is intact, suitable for re selling, not have been opened and still in its sealed condition. Photographic evidence may be requested before accepting the return. Once the return is accepted we will notify of a suitable address (influenced by the product and location) for shipping and it will be at the purchasers expense.
If there are “Damaged” goods, Lawn Addicts must be contacted within 5 days from receiving of goods. We will need to see and assess photographic evidence of the damage otherwise an exchange will not be approved.
As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items purchased from Lawn Addicts. In accordance with Australian Consumer Law, you may reject the item and seek a refund or exchange if a product has been proven defective when adhering to label instructions and guidelines.
For all purchases made with PayPal we will provide an online store credit. For all other purchases, Lawn Addicts (where exchange is not possible) we will try to refund using your original payment method.
Feel free to contact us we only want to help and make your experience positive.